Last Updated: August 2026
Muhika serves customers in Kenya and may also fulfil orders for customers outside Kenya.
This Shipping & Delivery Policy explains how orders may be collected or delivered, the responsibilities of Muhika and the customer, and the factors that may affect delivery.
1. Delivery Options
Depending on the order and destination, Muhika may offer:
- Delivery within Nairobi
- Delivery to other parts of Kenya
- Collection from our physical store
- Delivery of wholesale and trade orders
- International delivery where available
Available delivery options may vary depending on the product, destination, order size and other circumstances.
The available delivery method and applicable delivery charges will be communicated or displayed before an order is completed where applicable.
2. Delivery Charges
Delivery charges are generally paid by the customer unless Muhika expressly states otherwise.
The cost may vary depending on:
- Delivery destination
- Size and weight of the order
- Quantity of products
- Delivery method
- Special handling requirements
- Whether the order is retail or wholesale
Delivery charges are separate from the price of the products unless expressly stated otherwise.
3. Nairobi Deliveries
Customers within Nairobi may request delivery to their preferred address or another agreed collection point, subject to availability.
Delivery times may vary depending on the destination, order processing time, delivery arrangements and other circumstances.
Customers should ensure that someone is available to receive the order where required.
4. Deliveries Within Kenya
Muhika may arrange delivery to customers in other parts of Kenya.
Delivery times depend on the destination and delivery method selected.
Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, telephone number and delivery location.
Muhika cannot be responsible for delays or failed deliveries resulting from incorrect, incomplete or unavailable delivery information provided by the customer.
5. Store Collection
Customers may, where available, choose to collect their purchases from our physical store.
Our store is located at:
F31, 1st Floor, Bilal Towers
5th Street, 1st Avenue
Opposite Bangkok Mall
Eastleigh, Nairobi, Kenya
Customers collecting an order should ensure that the order details are correct before leaving the store.
For clothing purchases, customers are encouraged to confirm the correct size before completing or collecting their purchase.
6. Wholesale & Trade Orders
Wholesale orders may be subject to different delivery arrangements depending on the quantity, destination and nature of the order.
Delivery costs for wholesale orders are generally the responsibility of the buyer unless otherwise agreed in writing.
The delivery arrangements for a wholesale order may be agreed as part of the commercial terms of that order.
Customers placing wholesale orders should provide complete and accurate delivery information before the order is dispatched.
7. International Orders
Muhika may fulfil international orders where suitable delivery arrangements are available.
International customers may be responsible for additional costs associated with international delivery, customs clearance, duties, taxes, import requirements or other charges imposed by the destination country.
Such charges are generally the responsibility of the customer unless otherwise agreed.
Delivery times for international orders may vary considerably depending on the destination, shipping method, customs procedures and other factors outside Muhika’s control.
8. Order Processing
Orders generally need to be processed before they can be dispatched or made available for collection.
Processing time may vary depending on:
- Product availability
- Order quantity
- Customisation or special requirements
- Retail or wholesale order status
- Payment confirmation
- Business operating schedules
Where an order requires additional processing time, Muhika may communicate the expected timeframe to the customer.
9. Delivery Times
Any delivery timeframe provided by Muhika is an estimate unless expressly stated otherwise.
Delivery times may be affected by:
- Courier or transport operations
- Weather
- Traffic
- Public holidays
- High order volumes
- Customs procedures
- Incomplete delivery information
- Events outside Muhika’s reasonable control
A delay in delivery does not automatically constitute a cancellation of an order.
Where we become aware of a significant delivery issue, we will make reasonable efforts to communicate with the customer.
10. Receiving Your Order
Customers should inspect their order when it is received.
If a customer believes that an order has been supplied incorrectly, is materially damaged or does not correspond with the agreed order, the customer should contact Muhika as soon as reasonably possible.
We may request information, photographs or other reasonable evidence to help us investigate the matter.
Any applicable remedy will be handled in accordance with our Returns & Refunds Policy and applicable Kenyan law.
11. Failed Deliveries
A delivery may be unsuccessful where:
- The recipient is unavailable;
- The delivery information is incorrect or incomplete;
- The customer cannot be contacted;
- The customer declines to receive the order;
- The delivery location cannot reasonably be accessed; or
- Other circumstances prevent successful delivery.
Where a delivery fails because of circumstances attributable to the customer, additional delivery charges may apply if another delivery attempt is required.
12. Delivery and Exchanges
Where an eligible clothing exchange is approved under our Returns & Refunds Policy, the customer is responsible for the applicable cost of returning the original item and the cost of delivering the replacement item.
Customers may avoid these additional delivery costs by visiting the Muhika store and selecting the correct available size where practical.
13. Wholesale Delivery Responsibility
Wholesale customers should ensure that delivery arrangements and costs are understood before confirming an order.
Unless otherwise agreed, the customer is responsible for providing accurate delivery details and for applicable delivery charges.
For larger or specialised wholesale orders, Muhika may agree specific delivery arrangements with the buyer before dispatch.
14. Events Outside Our Control
Muhika will make reasonable efforts to fulfil orders and arrange delivery as agreed.
However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including natural events, severe weather, transport disruptions, strikes, civil disturbances, government restrictions, customs delays, infrastructure failures or other unforeseen events.
Where reasonably possible, we will communicate significant disruptions affecting an order.
15. Changes to Delivery Information
If you need to change your delivery details after placing an order, please contact Muhika as soon as possible.
We cannot guarantee that delivery information can be changed once an order has been dispatched.
Additional charges may apply where a change results in additional transport or delivery costs.
16. Delivery and Our Returns Policy
Delivery does not change the terms of our Returns & Refunds Policy.
Customers should review that policy before purchasing, particularly in relation to:
- Clothing exchanges
- Fabrics
- Sale items
- Wholesale purchases
- Delivery costs associated with exchanges
17. Contact Muhika
For questions regarding an order or delivery, please contact us.
Muhika
F31, 1st Floor, Bilal Towers
5th Street, 1st Avenue
Opposite Bangkok Mall
Eastleigh, Nairobi, Kenya
Phone / WhatsApp: +254 141 448 910