Privacy Policy

Last Updated: August 2026

Muhika is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Muhika collects, uses, stores, protects and may disclose personal information when you interact with our website, products, services and business.

This Privacy Policy is intended primarily to comply with the privacy and data protection laws applicable in Kenya, including the Data Protection Act, 2019 and applicable regulations and guidance issued under it.

1. Who We Are

Muhika is an African fashion and textile brand based in Nairobi, Kenya.

For purposes of applicable data protection law, Muhika may act as a data controller where we determine the purposes and means for which personal information is processed.

Our principal business address is:

Muhika
F31, 1st Floor, Bilal Towers
5th Street, 1st Avenue
Opposite Bangkok Mall
Eastleigh, Nairobi, Kenya

Phone / WhatsApp: +254 141 448 910

2. Information We Collect

We may collect personal information that you voluntarily provide when you interact with Muhika, including when you make an enquiry, purchase products, request information, participate in our activities, communicate with us, or otherwise engage with our business.

The information we may collect can include:

Name
Telephone or mobile number
Email address
Physical or delivery address
Billing and transaction information
Business name and business information
Country and city
Product preferences and enquiries
Information relating to orders or purchases
Communications and correspondence
Any other information you voluntarily provide to us

We may also collect certain technical and usage information when you use our website or digital services, such as device information, browser information, approximate location, pages visited and general website activity.

We seek to collect information that is adequate, relevant and limited to what is reasonably necessary for the purpose for which it is collected.

3. How We Use Personal Information

Muhika may use personal information for purposes including:

Processing and fulfilling orders
Responding to enquiries and requests
Providing customer service
Managing wholesale and trade relationships
Communicating about products and services
Providing information about collections and new products
Managing payments, deliveries and other transactions
Improving our products, website and customer experience
Maintaining website and business security
Preventing fraud, misuse or unauthorised activity
Maintaining appropriate business records
Complying with legal, regulatory or other lawful obligations

We will not collect or use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law or otherwise authorised appropriately.

4. Lawful Basis for Processing

Under Kenyan data protection law, personal information should be processed on a lawful basis.

Depending on the circumstances, Muhika may process personal information where:

You have given consent;
Processing is necessary to perform or enter into a contract with you;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect vital interests;
Processing is necessary for another lawful purpose recognised under Kenyan law; or
Processing is necessary for a legitimate interest that does not override your fundamental rights and freedoms.

Where consent is the basis for processing, you may withdraw that consent where applicable.

5. Marketing Communications

We may from time to time provide information about Muhika products, collections, offers, events and other activities that may be relevant to you.

Where applicable, you may opt out of direct marketing communications.

We will respect requests to stop receiving direct marketing communications, subject to any lawful reason we may have to retain or process certain information.

6. Sharing Personal Information

Muhika does not sell personal information.

We may share personal information where reasonably necessary to operate our business, provide products or services, fulfil transactions, communicate with you, maintain our systems, provide delivery or other services, or comply with legal obligations.

This may include sharing appropriate information with service providers, professional advisers, business partners, payment providers, delivery providers, technology providers or other parties where such sharing is necessary for a legitimate business or legal purpose.

Where we engage another party to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable data protection requirements.

We may also disclose information where required or authorised by law, court order, regulatory authority or other lawful process.

7. Transfers of Personal Information Outside Kenya

Muhika may use service providers or business partners whose operations involve processing or storing information outside Kenya.

Where personal information is transferred outside Kenya, Muhika will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable Kenyan data protection requirements, including applicable requirements concerning adequate safeguards or consent.

The Kenyan data protection framework places particular requirements on transfers of personal data outside Kenya. (Data Protection Office)

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, security, performance and user experience.

These technologies may help us understand how visitors use our website and enable us to improve our services.

You may be able to manage or disable certain cookies through your browser or device settings. Disabling some cookies may affect certain website functions.

9. Data Security

Muhika takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

We seek to maintain appropriate safeguards based on the nature and sensitivity of the information we process.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

10. Retention of Personal Information

Muhika will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.

The period for which information is retained may depend on factors such as:

The purpose for which it was collected
The nature of our relationship with you
Legal and regulatory requirements
Accounting and business-record requirements
The resolution of disputes or claims
Legitimate business requirements

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it.

11. Your Rights Under Kenyan Data Protection Law

Subject to applicable legal limitations, individuals have rights concerning their personal information.

These include the right to:

Be informed about the use of their personal information
Access personal information held about them
Request correction of inaccurate or misleading information
Request deletion or erasure of personal information where applicable
Object to the processing of personal information
Request restriction of processing where applicable
Request portability of personal information where applicable
Withdraw consent where processing is based on consent

The Office of the Data Protection Commissioner identifies these rights as part of the protections available to data subjects under Kenya’s data protection framework. (Data Protection Office)

Requests relating to your personal information should be directed to Muhika using the contact details provided below.

We may need to take reasonable steps to verify the identity of a person making a request before releasing or changing personal information.

12. Accuracy of Personal Information

We seek to maintain personal information that is accurate and, where necessary, up to date.

If you believe that information we hold about you is inaccurate, incomplete or misleading, you may contact us and request that it be corrected.

13. Children’s Privacy

Muhika does not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

Where the processing of personal information relating to a child requires consent or authorisation under applicable Kenyan law, we will seek to comply with those requirements.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.

14. Complaints and Privacy Concerns

If you have a concern about how Muhika handles your personal information, we encourage you to contact us first so that we can investigate and address the matter.

If you believe that your rights under Kenyan data protection law have been infringed and the matter cannot be resolved directly with Muhika, you may have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), the statutory regulator responsible for data protection in Kenya. (Data Protection Office)

Information about the ODPC and its complaints process is available through its official website.

Office of the Data Protection Commissioner (ODPC)

15. Changes to This Privacy Policy

Muhika may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or data protection practices.

When we make material changes, we will update the Last Updated date shown at the beginning of this policy.

We encourage you to review this page periodically.

16. Contact Muhika

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your personal information, please contact us.