Frequently Asked Questions
Last Updated: August 2026
About Muhika
What is Muhika?
Muhika is an African fashion and textile brand based in Nairobi, Kenya. We offer thoughtfully selected clothing and fabrics with a focus on contemporary African style, quality and distinctive design.
Where is Muhika located?
Our store is located at:
F31, 1st Floor, Bilal Towers
5th Street, 1st Avenue
Opposite Bangkok Mall
Eastleigh, Nairobi, Kenya
You are welcome to visit us and explore our available collections.
Shopping
Do you sell directly to customers?
Yes. Muhika serves both retail and wholesale customers.
Retail customers can purchase available products for personal use, while businesses and trade customers can enquire about wholesale opportunities.
What products does Muhika currently offer?
Our available selection may include cotton dresses, Ankara, Vitenge and other African fashion and textile products.
Our range changes over time as new products and collections are introduced.
Some products may also be available in-store or through our sales channels before they appear on the website.
Do you have products that are not shown on the website?
Yes.
Our website may not always display every item currently available.
We regularly introduce new products and may have additional designs, fabrics and other items available at our store.
If you are looking for something specific, contact us and ask. We may be able to assist even if the item is not currently displayed online.
Sizing
How do I choose the right clothing size?
We recommend confirming your size before purchasing.
If you are in Nairobi, you are welcome to visit our store and check available sizes before completing your purchase.
If you are purchasing remotely and need assistance, contact Muhika before ordering.
What if my clothing does not fit?
Where applicable, Muhika may allow an exchange for the same design in a different available size, subject to our Returns & Refunds Policy.
The customer is responsible for the delivery cost of returning the original item and sending the replacement.
Fabrics
Do you sell fabrics?
Yes. Muhika offers selected African fabrics, including Ankara and Vitenge, as well as other textile selections that may be introduced over time.
Can I return or exchange fabric?
Generally, no.
Fabric purchases are final, so customers should carefully confirm their selection before completing a purchase.
Please see our Returns & Refunds Policy for the full terms.
Wholesale & Trade
Does Muhika sell wholesale?
Yes.
We work with retailers, boutiques, fashion designers, tailors, wholesalers, distributors and other businesses interested in African fashion and textiles.
Visit our Wholesale & Trade page to learn more.
What is the minimum wholesale order?
Wholesale requirements may vary depending on the product and order.
If you are interested in purchasing for resale or business purposes, submit a Wholesale & Trade Enquiry and tell us what you are looking for.
Can I become a Muhika distributor?
We welcome enquiries from businesses interested in distribution and trade opportunities.
Visit Wholesale & Trade and submit an enquiry with information about your business, location and requirements.
Can I join Muhika’s WhatsApp group for new stock?
Yes.
We occasionally have products and new arrivals that may not immediately appear on the website.
Customers and trade buyers interested in receiving updates can request to join our Muhika WhatsApp community.
Orders & Delivery
Do you deliver?
Yes.
Delivery may be available within Nairobi, elsewhere in Kenya and, where arrangements permit, internationally.
Delivery charges and available options depend on the destination and order.
See our Shipping & Delivery Policy for more information.
Can I collect my order from the store?
Where available, yes.
Customers may arrange collection from our Eastleigh store.
How long does delivery take?
Delivery times vary depending on the destination, order, availability and delivery method.
Any timeframe provided by Muhika should generally be regarded as an estimate unless expressly confirmed otherwise.
For more information, see Shipping & Delivery.
Returns & Refunds
Do you offer refunds?
Generally, sales are final and refunds are not offered, subject to applicable Kenyan law and the specific circumstances of a transaction.
See our Returns & Refunds Policy.
Can I exchange a clothing item if it doesn’t fit?
For eligible clothing purchases, Muhika may allow an exchange for the same design in a different available size.
The item must meet the conditions in our Returns & Refunds Policy.
Can I exchange an item for a different design?
No. An eligible clothing exchange is for the same design in another available size.
Can I return a wholesale order?
No. Wholesale purchases are final and are not ordinarily eligible for returns, exchanges or refunds, subject to applicable law and our Returns & Refunds Policy.
Contacting Muhika
How can I contact Muhika?
You can contact us by phone or WhatsApp:
+254 141 448 910
You can also use our Contact Muhika page to send an enquiry.
How can I find out if a particular design is available?
The easiest way is to contact us.
Because stock changes regularly and some products may be available in-store before appearing online, contacting us directly is recommended if you are looking for a particular design, pattern, colour or size.
Stay Connected
Follow Muhika for new arrivals, collections, fabrics and fashion inspiration.
TikTok: @muhikastore
Instagram: @muhikastore
Facebook: Muhika Store
YouTube: @MuhikaStore