Effective Date: 06/06/23
Thank you for shopping at muhika.com (“Website”). We want you to be completely satisfied with your purchase. This Refund and Returns Policy explains our guidelines for returning or exchanging products. By making a purchase on our Website, you agree to the terms of this policy.
1. Eligibility for Returns and Exchanges:
– To be eligible for a return or exchange, the product must be unused, unworn, and in its original condition, with all tags and packaging intact.
– Some products, such as intimate wear or items marked as final sale, may not be eligible for returns or exchanges. Please check the product description for any specific return restrictions.
2. Return Process:
– If you wish to return or exchange a product, please contact our customer service team within the same day of receiving your order to initiate the return process.
– You will be provided with instructions on how to return the product. Please ensure that the item is securely packaged to avoid damage during transit.
3. Refund and Exchange Options:
– Refund: Once we receive and inspect the returned item, we will process the refund back to your original payment method, excluding any shipping charges.
– Exchange: If you prefer to exchange the product for a different size or color, we will arrange for the replacement item to be shipped to you.
4. Return Shipping:
– The cost of return shipping will be your responsibility unless the return is due to our error or a defective product. We recommend using a track-able shipping method for returns.
5. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in resolving the issue promptly.
6. Processing Time:
– Refunds and exchanges are typically processed within Seven (7) working days of receiving the returned item. Please allow additional time for the refund to reflect in your account.
7. Exclusions:
– We do not accept returns or exchanges on products that have been used, washed, altered, or damaged by the customer.
8. Policy Updates:
– We reserve the right to update or modify this Refund and Returns Policy at any time. The revised version will be posted on our Website with a revised effective date.
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at store[at]muhika.com.
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to the terms of this Refund and Returns Policy.
Last updated: 06/06/23
